Terms of service
Last updated: October 22, 2025
Welcome to Elenastephen.co.uk.
By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing any order.
1. General Information
These Terms of Service (“Terms”) govern your use of our website www.elenastephen.co.uk and your purchase of products from us.
The website is operated by Elenastephen.co.uk (“we”, “us”, “our”).
If you do not agree with these Terms, you may not use our services or make purchases through our site.
2. Products and Availability
We make every effort to display our products accurately, including descriptions, prices, and availability.
However, occasional errors may occur. If a product is unavailable or incorrectly listed, we reserve the right to cancel your order and issue a full refund.
Product images are for illustrative purposes only — colours and details may vary slightly depending on your device display.
3. Prices and Payments
All prices are listed in British Pounds (GBP).
We accept payments securely via Shopify Payments, which supports major credit and debit cards (Visa, MasterCard, American Express) and other local payment methods.
By providing payment information, you confirm that:
- You are authorised to use the chosen payment method.
- The information you provide is true and accurate.
Payment is processed at the time of order placement. Once payment is confirmed, you’ll receive an order confirmation by email.
4. Shipping and Delivery
We currently deliver within the United Kingdom only.
- Standard Delivery: £9.99 for orders under £80.
- Free Delivery: Orders over £80 qualify for free shipping.
- Delivery Time: Estimated 2–10 business days from order confirmation.
All deliveries are made via reputable courier services. Once your order has shipped, you’ll receive a tracking link by email.
For more details, please see our full Shipping Policy.
5. Returns and Refunds
We accept returns within 30 days of delivery under the conditions stated in our Refund Policy.
Returned items must be:
- Unused and in their original packaging.
- Free from damage or signs of wear.
Please note that personalised products, underwear, and socks cannot be returned for hygiene reasons.
For detailed return instructions, please refer to our Refund Policy.
6. Order Cancellations
Orders can only be cancelled before they are dispatched.
Once shipped, you’ll need to follow our return procedure after receiving the product.
We reserve the right to cancel any order for reasons such as product unavailability, payment issues, or suspected fraud.
7. Intellectual Property
All content on Elenastephen.co.uk, including text, images, logos, and design elements, is the property of Elenastephen.co.uk and protected by UK and international copyright laws.
You may not reproduce, distribute, or use any content without prior written permission.
8. Limitation of Liability
While we strive to provide accurate and reliable information, Elenastephen.co.uk shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Our total liability shall not exceed the total amount paid for the product in question.
9. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon posting on our website. The “Last updated” date will always reflect the latest version.
13. Contact Information
If you have any questions about these Terms, please contact us:
📧 Email: hello@elenastephen.co.uk
🌐 Website: www.elenastephen.co.uk
